Employee Retention and Turnover in Pakistan’s Private Retail Banking Sector: An Exploration of Key Influencing Factors

Abstract

This study examines employee retention and turnover within the retail private banking sector in the Islamabad region of Pakistan. Drawing on insights from interviews conducted at A Bank, the findings reveal several factors contributing to employee dissatisfaction, including heavy workloads, inadequate staffing levels, managerial practices, perceived gender bias, and concerns regarding the fairness of promotion processes. Employee job satisfaction is strongly affected by work pressure and the absence of supportive leadership, while staffing shortages and gender-related issues influence the quality of service delivery. Despite these challenges, many employees choose to remain with the organization due to limited alternative employment opportunities and their familiarity with the work environment. The study highlights the need for targeted retention strategies to enhance employee satisfaction and retention and suggests that future research should explore effective solutions across diverse geographical contexts.

https://doi.org/10.5281/zenodo.20669723