TURN TAKING STRATEGIES IN SHOPKEEPER AND CUSTOMER CONVERSATION: A CONVERSATIONAL ANALYSIS APPROACH

Abstract

People use strategic behavior for speaking in ways that help them start and control their part of the discussion until they finish.People apply communication strategies to control how and when they start and end their speaking parts to reach their conversation aims. With the Through the application of the cooperative principle along with CA methods, this study aims to analyze the dynamics of turn management interactions. The research focuses on examining the interaction methods applied by retail businesses and customers. The cooperative principle people should share meaningful content while staying accurate to maintain effective dialogue. informative, and clear. With CA we examine how real-world conversations take shape. spoken interaction. This research will study how shopkeepers and customers talk to each other in real shop interactions. The study requires audio data from a designated site which we will process into text following CA protocols. standards. We apply CA methods alongside cooperative principles to evaluate these conversations. will be coded and analyzed. We investigate how multiple elements shape the speaking order. We analyze how the message delivery channel impacts communication by measuring emotional and linguistic aspects of the speakers. I focus on showing how these features affect how people speak to each other in a conversation. Additionally, the The research explores how conversations between shopkeepers and customers influence their mutual understanding and customer-service quality. The research examines how shopkeeper and customer interactions affect communication quality and customer contentment. The research will contribute additional findings to existing studies on turn-taking strategies. The investigation will recommend better methods for turn-taking behavior in multiple environments and circumstances. They strengthen interaction abilities and create better experiences for customers.

Keywords: Our analysis explores how participants in conversations take turns while following cooperative rules.Research examines how people take turns in conversations by using elements of Pragmatic and discourse theory plus speech act theory.